What can I say about Tim Jones of Floors to Go Boca Raton? He's a nice guy, very warm and inviting when you are shopping for flooring. But, that's where his concern stops.
Too not bore you with details, here is a summary of our experience (by the way, we are in the process of filing a law suit against Floors to Go Boca Raton - so you know how this ends).
* We paid for flooring, which we found out later we were grossly overcharged for.
* Tim sent an inexperienced installer to perform the work.
* The installer charged us extra to level the uneven sub-floor (which is standard process).
* The installer left major gaps and uneven areas throughout the floor.
* We contacted Tim about the issues and refused to pay the remaining balance until it was addressed.
* It took Tim 30 days to come out and look at our floors.
* Tim tried to pass it off as a manufacturing issue, not due to installation problems.
* We hired an independent flooring inspector for an impartial analysis.
* Flooring inspector said it was, in fact, an installation issue & the floors would have to be replaced and properly leveled.
* Tim hired his own inspector (after 30 days of prodding).
* His inspector couldn't tell us his findings, but we could infer that he came to the same conclusion.
* When asked about the 2nd inspection report, Tim told us, he couldn't send it to us because it was full of, (get this) "technical grammar".
So, long story short, we are forced to take him to court to have this resolved. My recommendation to families having hardwood floors installed for the first time, hire a reputable installer vs going to a company that sells flooring and provides their own contractor. This way, you will have more control of the situation.
And by all means, Stay Away from Floors To Go Boca Raton.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $4000. The author is overall dissatisfied with Floors To Go and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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